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returns policy

Returns

Please note that we have an extended holiday returns period.  Any orders purchased between 24th November - 24th December 2022, will have until 6th January 2023 to return.  This is valid for all orders, but please note the conditions for returns for full price & sale items below.

We hope you love your I.D Sarrieri order. If for some reason, the purchased item(s) are not quite right, we accept non sale items in new condition for a full refund and we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.

We will not refund any sale or discounted items.  We will happily provide an exchange or credit note if your product is not right.  Please see below for more information on returns of sale items. 

Customers from all countries are responsible for returning their items back to us.

Customers outside the EU are also responsible for returns taxes and duties.

All customers will be provided the option to use our free return service or their own return service, after processing their return as follows:

All customers should follow these steps to use our returns service:

https://sarrieri.com/pages/return-request

You will need your order number and email address.

Please note: If you do not notify us of your return via this page, there may be a delay in processing your return.

  • Once we have received your return request, please allow 24 hours (Mon - Fri) for a member of our Customer Service team to respond and accept your return.
  • Our Customer Service team member will provide you with all details to proceed with the return.
  • Your Customer Service team member will provide you two options for returning.  If you choose our free service, please allow 24 hours for all documents, label and instructions to be sent to you.  If you would like to send your item(s) back yourself, your Customer Service team member will provide you returns documentation/invoices and a return delivery address.  If this invoice is not used, we will not be responsible for any taxes and duties charges and the package may be sent back to you, at your cost.

    If you choose to return your order with your own choice of courier, we suggest using a tracked and insured service to returns goods. We cannot accept liability for any goods until we receive them.

    Please send all the items to be returned from an order in the same shipment.

    Please note that all returns should be sent back in the original packaging provided (tags, and accessories dust bags, hangers, etc) .

    We will not accept items that have the protective hygienic strip removed, or have been worn, washed or altered. In this case, the package may be sent back to you without refund.

    Returns requested more than 14 days after you receive your purchase are ineligible for a refund.

    What if a return is late?

    Returns postmarked more than fourteen (14) days after you receive your purchase are ineligible for a refund.

    Will I be refunded the full value of my order?

    If your order has been sent to a destination within the EU, all sales taxes that we have collected will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through our website.  However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

     

    I placed an order and then changed my mind, can I refuse my package and have it “Returned to Sender” (RTS)?

    You will have to accept the package and request a proper return under the terms of our return policy.  If an international purchase, your package has already been cleared by your government, and customs duties and sales tax charges have been applied. If you refuse your package, you will still be responsible for customs duties, sales tax and return shipping

     

    *SHIPPING CHARGES WILL NEVER BE REFUNDED. NO EXCEPTIONS.

    *INTERNATIONAL SHIPPING, DUTY, AND TAXES ARE NON-REFUNDABLE IN THE EVENT OF A RETURN/EXCHANGE.

    *ORDERS PURCHASED FOR PHOTO SHOOTS ARE FINAL SALE. NO EXCEPTIONS.

    *PURCHASES MADE WITH THE INTENT TO COPY WILL RESULT IN LEGAL ACTION.

     

    Refunds

    Once we receive your return, please allow approximately 3-4 business days for your return to be processed at our warehouse.

    Once your return has been processed, please allow approximately 10 business days for the refund to appear on your account. Please note this is an approximate timeframe due to the various times of processing between payment providers.

    Successfully returned items will be credited to the original payment method used to make the original purchase.

    We'll send you an email when our team has processed your refund so you know it's on the way.

    No export shipping charges from I.D Sarrieri for your order will be refunded.

    If your order has been sent to a destination within the EU, all sales taxes that we have collected will be refunded.

    Outside the EU, customs duties and sales taxes are non-refundable through our store. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. 

    If you purchased the returned items using a Gift Card, we will issue a new gift card on your name.  The same applies for Credit Notes.

    Need more information on the returns policy? Contact our Customer Care Team at customer.service@sarrieri.com

     

    Exchanges

    We will gladly return your purchased item(s) for exchange within 14 days of receiving your order.

    If you wish to exchange any of the products in your order, our Customer Service team will be pleased to assist you with finding an alternative or help with sizing queries.

    Please read and follow the returns steps above to return the items you do not wish to keep.

    Kindly place a new order for your replacement item.

     

    Returns Policy

    Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

    Customers outside of the EU are responsible for shipping their goods back to us.  This includes payment of any taxes and duties.  Goods with taxes and duties not paid for may be refused.

    All returns should be sent back in the original packaging provided (tags, and accessories dust bags, hangers, etc)

    The item(s) should be returned unworn and in perfect condition, with all tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

    Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer.

    If you would like to exchange one item for another, you must return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a Gift Card, which will enable you to purchase a replacement item quickly and seamlessly.

    Before your parcel leaves the warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.

     

    Repeated Returns Policy

    We offer a flexible returns policy to make your online shopping experience as easy as possible. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your I.D Sarrieri account.

     

    Sale

    We will offer an exchange or credit note on any sale or discounted items.

    Customers from all countries are responsible for returning their items back to us.

    Customers outside the EU are also responsible for returns taxes and duties.

    Once you have created your return request above and would like to exchange your goods, we will send you a link to complete payment for your new order or you can place your new order at a time convenient to you. Then, we will proceed with the return of your goods. For more information, please speak with a member of our Customer Service team.

     

    Final Sale

    A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

     

     

     

    See details.

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    size GUIDE

    If you require more help, a member of our Customer Service team will be happy to assist. Please contact us on customer.service@sarrieri.com

    How to Measure Yourself
    Under bust/back circumference
    EU/I.D. Sarrieri Size US/US/IT FR AU
    70A 32A 85A 10A
    70B 32B 85B 10B
    70C 32C 85C 10C
    70D 32D 85D 10D
    70DD 32DD 85DD 10DD
    70E 32E 85E 10E
    70F 32F 85F 10F
    70G 32G 85G 10G
    75A 34A 90A 12A
    75B 34B 90B 12B
    75C 34C 90C 12C
    75D 34D 90D 12D
    75DD 34DD 90DD 12DD
    75E 34E 90E 12E
    75F 34F 90F 12F
    75G 34G 90G 12G
    80A 36A 95A 14A
    80B 36B 95B 14B
    80C 36C 95C 14C
    80D 36D 95D 14D
    80DD 36DD 95DD 14DD
    80E 36E 90E 14E
    80F 36F 90F 14F
    80G 36G 90G 14G
    85A 38A 100A 16A
    85B 38B 100B 16B
    85C 38C 100C 16C
    85D 38D 100D 16D
    85DD 38DD 100DD 16DD
    85E 38E 100E 16E
    85F 38F 100F 16F
    85G 38G 100G 16G
    90B 40B 105B 18B
    90C 40C 105C 18C
    90D 40D 105D 18D
    90E 40E 105E 18E
    90F 40F 105F 18F
    90G 40G 105G 18G
    95B 42B 110B 20B
    95C 42C 110C 20C
    95D 42D 110D 20D
    95E 42E 110E 20E
    95F 42F 110F 20F
    95G 42G 110G 20G
    100C 44C 115C 22C
    100D 44D 115D 22D
    100E 44E 115E 22E
    100F 44F 115F 22F
    100G 44G 115G 22G
    105C 48C 120C 24C
    105D 48D 120D 24D
    105E 48E 120E 24E
    105F 48F 120F 24F
    On bust/Cup measurement
    AA 81
    (80-82cm)
    86
    (85-87cm)
    91
    (90-92cm)
    96
    (95-97cm)
    101
    (100-102cm)
    A 83
    (82-84cm)
    88
    (87-89cm)
    93
    (92-94cm)
    98
    (97-99cm)
    103
    (102-104cm)
    B 85
    (84-86cm)
    90
    (89-91cm)
    95
    (94-96cm)
    100
    (99-101cm)
    105
    (104-106cm)
    C 87
    (86-88cm)
    92
    (91-93cm)
    97
    (96-98cm)
    102
    (101-103cm)
    107
    (106-108cm)
    D 89
    (88-90cm)
    94
    (93-95cm)
    99
    (98-100cm)
    104
    (103-105cm)
    109
    (108-110cm)
    DD 91
    (90-92cm)
    96
    (95-97cm)
    101
    (100-102cm)
    106
    (105-107cm)
    111
    (110-112cm)
    RTW Measurements
    International XS S M L XL 2XL 3XL
    UK/AU 6-8 8-10 10-12 12-14 14-16 16-18 18-20
    USA 2-4 4-6 6-8 8-10 10-12 12-14 14-16
    IT 38-40 40-42 42-44 44-46 46-48 48-50 50-52
    FR 36-38 38-40 40-42 42-44 44-46 46-48 48-50
    On Bust 83-88cm 88-93cm 93-98cm 98-103cm 103-108cm 108-113cm 113-118cm
    Waist 59-63cm 64-68cm 69-73cm 74-79cm 80-84cm 85-89cm 90-94cm
    Hips (Small Hip) 85-89cm 90-94cm 95-99cm 100-104cm 105-109cm 110-114cm 115-119cm

    Step 1 - Measure your Under BustWearing a non padded bra, use a tape measure placed under the bust (refer to diagram) to measure your size in cms. Ensure the tape measure is level and parallel and note your measurement at the tightest point.

    Step 2 – Measure your On Bust Reposition the tape measure at the back of your bra and measure the circumference of your bust. Bring the tape measure around to the front of your bust. Keep the tape measure loose and make a note of your measurement.

    Step 3 – Find your sizeOn the Size Guide, find your Under Bust measurement on the top row of the table, slide down in the same column to the cup section and find your On Bust measurement. This will provide you with your I.D Sarrieri size.