Our registered address is 6 Elder Close , London, Kent, DA15 8HQ, United Kingdom.
·Returns and exchanges policy
·Gift Cards and Promotional codes
·Registration and storage of data
The available language for the contract is English for all international orders.
By submitting an order on our Website you are placing an offer for a purchase contract with us. The purchase offer is considered placed after you press the “Place the order" button.
The receipt of your offer by I.D.Sarrieri do not implies the acceptance of your offer. We reserve the right to refuse any offer without stating a reason.
The purchase contract between you and I.D.Sarrieri will become effective only at the time of dispatch of the ordered goods.
All orders are subject to acceptance and availability. The products placed in your shopping basket are not reserved and can be purchased by another customer.
After placing your order you will receive a confirmation e-mail. This e-mail is only the confirmation that we have received your order and does not represent the acceptance of your order.
We reserve the right to refuse the order in the following cases, but not limited: the product is not in stock and/or it can not be manufactured, authorization for your payment was not received, restrictions applied to shipping to a destination.
Products presented on I.D.Sarrieri can either be in stock or available on order. Products in stock are ready for dispatch from our warehouse. However, in the case that a product in stock cannot be dispatched, you will be notified by e-mail or phone and we will proceed to a complete refund if we have not previously agreed otherwise. Products available on order will be produced after receiving your confirmation. Normal production time is between 15 and 30 business days. In the case of a delay you will be notified by e-mail or phone.
All available colors and sizes of a product are shown in the drop-down menus in the product's page. If a size or color is not shown it means that it is not currently available.
All items are quality controlled before being dispatched to customers.
The presentation of the products on the Website is not and should not be considered an offer for a purchase contract.
The products are presented in the form of digital photographs. Minor differences between the presentation and the actual products are not considered a default.
If you have ordered several products that will be delivered at different times the shipping charges will be applied only once.
Prices shown on the Website are in Euro. The prices of the products are the prices stated on the website at the time your order has been accepted, except in cases of patent error. Prices are inclusive of VAT. Prices are set at the beginning of each season using the current exchange rates at that time. We reserve the right to change the price of a product at any time, without prior notice. Promotional prices remain valid as advertised. If you purchase from a country served as DDP, the taxes and duties are included in the final purchase price. If you order from a country not served as DDP, you are responsible for all taxes and duties established by your local customs authority.
If your credit or debit card is not denominated in Euro exchange rate will apply and the final price of your purchase will be calculated at the exchange rate of the day the transaction was processed.
To insure that your shopping experience is safe, I.D.Sarrieri uses SSL (Secure Socket Layer) protocol that encrypts and protects your data in a secure host environment.
The accepted methods of payment are Credit Card, Pay Pal payment or bank transfer.
All payments and credit notes will be handled in the currency chosen for the purchase.
Payment will be debited from your card only at the time of shipping your order.
Payment by credit card
Credit cards accepted are: all Visa cards, MasterCard and Maestro.
Payment will be debited from your card only at the time of shipping your order.
By using the credit card for the transaction you declare that your are the owner of the card or you have specific authorization from the owner to use it.
Transactions on I.D.Sarrieri website are processed by SaferPay, a secure online payment gateway.
For reasons of security, all orders made with a debit or credit card are subject to authorization by I.D.Sarrieri. Our Accountant Department may ask for further details before accepting your order.
Payment by Pay Pal
After confirming your order you will be redirected to the PayPal login page, to complete the transaction.
The transaction will be processed and your account will be charged in the same day.
Retention of title.All products remain property of I.D.Sarrieri until full payment has been processed.
Products are shipped worldwide, through our affiliate couriers UPS.
We do not deliver to post office boxes.
We do not take responsibility for cases of restrictions of shipping applied for your destination. If the case occurs you will be notified.
The processing of the order begins immediately after receiving the confirmation of payment. Orders received by 1 pm CET+2 are processed in the same day. Orders received after 1 pm CET+2 will be processed in the next business day.
Products in stock will be dispatched as soon as the order has been processed. Products On order will be dispatched after production, with a delay of 15-30 days. You will receive a confirmation e-mail.
We strive to give you the best shipping rates available for your destination. The shipping costs are as follows:
|Region||Shipping options||Shipping cost||Delivery time|
|Europe||UPS Express saver||25 euro||1-3 days|
|Russia, Ukraine||UPS Express saver||25 euro||4-7 days|
|US, Canada, Mexico||UPS Express saver||55 euro||1-3 days|
|Rest of the world||UPS Express saver||65 euro||1-3 days|
I.D.Sarrieri offers complimentary UPS shipping for all orders over 500 euro
From time to time, we may run promotions with free delivery.
Products in each purchase are insured for damage and theft during transit until they are delivered to your specified address. A signature will be required at delivery time. At that point the responsibility for the products passes from I.D.Sarrieri to you. If your order is a gift, a signature will be required from the receiver and you accept the transfer of responsibility to that receiver.
In the confirmation e-mail received at the time of dispatch you will find the tracking number of your order.
To track your order shipped with UPS click here.
4.Taxes and Duties
We deliver orders on a Delivery Duty Paid (DDP) basis to the USA. This means that the final price that you see at the time of completing your order includes all the relevant taxes and duties for USA destination.
All the other destination countries are Delivery Duty Unpaid (DDU).This means that you are responsible for all import customs and duties and other local taxes related to your country. Unfortunately we cannot predict the amount. Therefore we will always ask for your confirmation before processing an order from a DDU country.
6.Returns and Exchanges Policy
Any item purchased on our Website can be returned within 15 days of receiving your order, without stating any reason.
In order to return an item, please follow the steps below:
·Sign in to your account to create a return request.The return request option will be available once you select the order which contains the items you would like to return. In the case of a return without completing the Return request, we reserve the right to refuse the returned package.
·Arrange a collection. Returns must be sent via the service used for the original delivery (www.ups.com)
·Send all the items to be returned from an order in the same shipment
Items must be returned with all the original packaging, tags and accessories, such as dust bags, hangers, etc, received with your order. We will not accept items that have the protective hygienic strip removed or items that have been worn, washed or altered in any way. In this case the package may be sent back to you without refund.
In the case of returns refunded to your account or card, any losses caused by currency fluctuation will not be refunded.
Returns are free of charge. Returns must be made via the original service used for the delivery UPS or GLS.
7.Gift Cards and Promotional Codes
The period of validity of a gift card is one year from the date of purchase or issuing. Afterwards it becomes invalid.
Gift cards may be used to purchase any item available on the Website, including reduced items.
Gift cards cannot be returned or redeemed for money.
Your order total must be equal or higher than the value of the gift card. if your order total is smaller that the value of the gift card, the remaining amount on the gift card will be lost and cannot be used for any future purchases.
The gift card must be used in one order.
If you returned products that were purchased using a gift card and do not want an exchange, a new gift card will be issued for the value of the returned products.The same will apply in case of cancellation of order paid with a gift card.
Virtual gift cards will be sent by e-mail to the recipient only after the payment has been cleared. A copy of the gift card will also be sent to the sender.
Make sure that the e-mail address of the recipient is correct. We are not responsible for invalid e-mail addresses.
Shipping is included in the gift card if the value of the order is equal or smaller than the value of the gift card.
The gift card cannot be used to pay any taxes and duties related to the purchased items, these being the full responsibility of the buyer.
If you have a promotional code and you would like to use it during a purchase, simply enter it at checkout. If your order total is higher than the value of the promotional code, you will need to pay the balance and you will be redirected to the payment gate.
A promotional code can be used during one purchase.
We reserve the right to cancel any promotional codes at any time without prior notice.
8. Registration and storage of data
Registration data will be asked at the time of your order. By registering you declare that all information provided is true and complete.
Information will be used exclusively on the purpose of processing and shipping your order.
You can change your data at any time by accessing your account.
The e-mail address provided on registration to our newsletter will not be given to third parties under any circumstances.
We do not store any data regarding your credit card details.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.