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Returns & Exchanges

Returns

We hope you love your I.D Sarrieri order. If for some reason, the purchased item(s) are not quite right, we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.

From January 12th 2018, we will not refund any sale items.  We will happily provide an exchange or credit note if your product is not right.  Please see below for more information on returns of sale items.

From December 28th 2017, the following returns procedure applies.

Returns from the following EU countries are complimentary:

Customers outside the EU are responsible for returns shipping as well as taxes and duties.

All customers should follow these steps to use our returns service:

https://sarrieri.com/pages/return-request


You will need your order number and email address.

Please note: If you do not notify us of your return via this page, there may be a delay in processing your return.

  1. Once we have received your return request, please allow 24 hours (during working times) for a member of our Customer Service team to respond with your Returns Authorisation (RA) number.
  2. Our Customer Service team member will provide you with all details to proceed with the return. Once you have received your RA number, please pack your box and write the number on the outside of the box.
  3. For customers within the EU, a Customer Service member will provide you with a shipping label for your return.
  4. For customers outside of the EU, we suggest using a tracked and insured service to returns goods. We cannot accept liabilty for any goods until we receive them.  When a Customer Service team member responds, they will provide you with a returns invoice to use with your own shipping provider.  If this invoice is not used, we will not be responsible for any taxes and duties charges.  Alternatively, you have the option to use our tracked service, our customer service team will provide you with more information.

Please send all the items to be returned from an order in the same shipment.

Please note that all returns should be sent back in the original packaging provided (tags, and accessories dust bags, hangers, etc) .

We will not accept items that have the protective hygienic strip removed, or have been worn, washed or altered. In this case, the package may be sent back to you without refund.

Returns requested more than 14 days after you receive your purchase are ineligible for a refund.

 

Refunds

Once we receive your return, please allow approximately 3-4 business days for your return to be processed at our warehouse.

Once your return has been processed, please allow approximately 10 business days for the refund to appear on your account. Please note this is an approximate timeframe due to the various times of processing between payment providers.

Successfully returned items will be credited to the original payment method used to make the original purchase.

We'll send you an email when our team has processed your refund so you know it's on the way.

No export shipping charges from I.D Sarrieri for your order will be refunded.

If your order has been sent to a destination within the EU, all sales taxes that we have collected will be refunded.

Outside the EU, customs duties and sales taxes are non-refundable through our store. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. 

If you purchased the returned items using a Gift Card, we will issue a new gift card on your name.

Need more information on the returns policy? Contact our Customer Care Team at customer.service@sarrieri.com

 

Exchanges

We will gladly return your purchased item(s) for exchange within 14 days of receiving your order.

If you wish to exchange any of the products in your order, our Customer Service team will be pleased to assist you with finding an alternative or help with sizing queries.

Please read and follow the returns steps above to return the items you do not wish to keep.

Kindly place a new order for your replacement item.

 

Returns Policy

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

Customers outside of the EU are responsible for shipping their goods back to us.  This includes payment of any taxes and duties.  Goods with taxes and duties not paid for may be refused.

All returns should be sent back in the original packaging provided (tags, and accessories dust bags, hangers, etc)

The item(s) should be returned unworn and in perfect condition, with all tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer.

If you would like to exchange one item for another, you must return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a Gift Card, which will enable you to purchase a replacement item quickly and seamlessly.

Before your parcel leaves the warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.

 

Repeated Returns Policy

We offer a flexible returns policy to make your online shopping experience as easy as possible. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your I.D Sarrieri account.

Sale

We will offer an exchange or credit note on any discounted items.

Returns from the following EU countries are complimentary:

Customers outside the EU are responsible for returns shipping as well as taxes and duties.

Once you have created your return request above and would like to exchange your goods, we will send you a link to complete payment for your new order.  Then, we will proceed with the return of your goods.  For more information, please speak with a member of our Customer Service team.

 

Final Sale

A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

 

 

 

See details.

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I.D Sarrieri Size Guide

If you require more help, a member of our Customer Service team will be happy to assist. Please contact us on customer.service@sarrieri.com

title
Under bust/back circumference
EU 70
(68-72cm)
75
(73-77cm)
80
(78-82cm)
85
(83-97cm)
90
(88-92cm)
UK/USA/IT 32 34 36 38 40
FR 85 90 95 100 105
AU 10 12 14 16 18
On bust/Cup measurement
AA 81
(80-82cm)
86
(85-87cm)
91
(90-92cm)
96
(95-97cm)
101
(100-102cm)
A 83
(82-84cm)
88
(87-89cm)
93
(92-94cm)
98
(97-99cm)
103
(102-104cm)
B 85
(84-86cm)
90
(89-91cm)
95
(94-96cm)
100
(99-101cm)
105
(104-106cm)
C 87
(86-88cm)
92
(91-93cm)
97
(96-98cm)
102
(101-103cm)
107
(106-108cm)
D 89
(88-90cm)
94
(93-95cm)
99
(98-100cm)
104
(103-105cm)
109
(108-110cm)
DD 91
(90-92cm)
96
(95-97cm)
101
(100-102cm)
106
(105-107cm)
111
(110-112cm)
RTW Measurements
International XS S M L XL
UK/AU 6-8 8-10 10-12 12-14 14-16
USA 2-4 4-6 6-8 8-10 10-12
IT 38-40 40-42 42-44 44-46 46-48
FR 36-38 38-40 40-42 42-44 44-46
On Bust 83-88cm 88-93cm 93-98cm 98-103cm 103-108cm
Waist 59-63cm 64-68cm 69-73cm 74-79cm 80-84cm
Hips (Small Hip) 85-89cm 90-94cm 95-99cm 100-104cm 105-109cm

Step 1 - Measure your Under Bust - Wearing a non padded bra, use a tape measure placed under the bust (refer to diagram) to measure your size in cms. Ensure the tape measure is level and parallel and note your measurement at the tightest point.

Step 2 – Measure your On Bust - Reposition the tape measure at the back of your bra and measure the circumference of your bust. Bring the tape measure around to the front of your bust. Keep the tape measure loose and make a note of your measurement.

Step 3 – Find your size – On the Size Guide, find your Under Bust measurement on the top row of the table, slide down in the same column to the cup section and find your On Bust measurement. This will provide you with your I.D Sarrieri size.

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