Refund policy

Returns & Exchanges

We want you to love every I.D. Sarrieri piece. If something is not quite right, you may return it within 14 days of delivery.

Holiday returns: orders placed between 9 November and 23 December 2026 can be returned until 6 January 2027.

Eligibility
Items must be unworn, unwashed and in their original condition, with all tags, hygiene liners and original packaging intact. For hygiene reasons, briefs, thongs and bodysuits can only be returned with the hygiene liner in place. Gift cards are final sale.

How to return
Create your return request online at sarrieri.com/pages/return-request using your order number and email address. Our team will reply within 24 hours (Monday to Friday) with the return documents and instructions. Please use only the documents we provide. If you have any trouble with the form, contact us at Customer.Service@sarrieri.com.

Return shipping
Returns are free for customers in the European Union, the United Kingdom and the United States: our team will send you a prepaid return label and documents. Customers in other countries are responsible for return shipping costs. Customers outside the EU are also responsible for any taxes and duties on the return.

Refunds
Once we receive your return, please allow approximately 3–4 business days for it to be processed at our warehouse. Once your return has been processed, please allow approximately 10 business days for the refund to appear on your account. Please note this is an approximate timeframe, as processing times vary between payment providers.

Exchanges
We are happy to exchange items for a different size, subject to availability. Faulty or damaged items will be replaced or refunded in full, including shipping.